About the size ...

  • What is my size genuins?

If it is the first time you use a bio plant, there are several things that you should know: the last is anatomical, this means that you will see some pronunciations in the plant, necessary for the correct positioning of the foot. At the beginning it may find you strange, but as soon as you try them, you will not be able to take them away!

We advise on our genuins, choose the size you usually use. Keep in mind that some millimeters (approximate half centimeter) must be left over both in the front and rear of the Bio, so that the foot rests correctly. If still, you have doubts, from genuins We offer a free size change.

Consultation here Our carvation guide or the following article: How to choose your ideal size from genuins?

  • Have you asked for your genuins And are not your size?

genuins It offers you a free size change. Write us to contact@genuins.com and we will tell you how to make the change.



  1. How to clean the sandals genuins?

Cork plant: clean with a wet wipe and let dry in vertical position before saving it.

Serraje sandals: Clean with a soft brush with fine bristles.

  1. How to clean genuins Home?

Outside part:

Most Home models are made with felt, in this case, they can be cleaned with a sponge with soap and water to remove spots, avoiding rubbing very strong.

Interior part:

  • Plant with Pelito: Clean with a wipe or wet cloth, then dry with the hair dryer to prevent the little one from being caked and remained soft.
  • Cork plant: clean with a wet wipe and let dry in vertical position before saving it.
  • Steraje plant: Clean with a soft brush with fine bristles.

All our models have cork anatomical plant, so the use of washing machine is advised.


About orders ...

  • When will you receive your order?
  • Spain: 24/48 hours standard shipping (working days), delivery time will be higher for remote zone and sales season.
  • Spain Peninsula and Balearic Islands: Express Ship
  • International: DPD/GLS
  • USA: Through Fedex

In special periods such as sales, promotions, items preordist shipping deadlines can be increased.

  • Do you have any problem with your order?

Contact us through contact@genuins.com and we will resolve it as soon as possible.


About payments ...

  • What payment methods are available?

You can pay by debit/credit card, through PayPal, Amazon Pay, Google Pay and postpone me.

About shipping costs ...

We send almost all parts of the world, if you have any questions about any zone or country and please please contact us.

  • € 3.95 Shipping standard 24/48 hours (free shipping in orders greater than € 50) *Spain Peninsula, Balearic Islands, Portugal € 3.95
  • € 18 Express shipping (Seur13: 30 - Delivery the next day (you must make the order before 12:00) from Monday to Thursday. Only Peninsula.
  • € 3.95 Shipping standard gls (free shipping in orders greater than € 100) Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Estonia, France ...
  • Canary Islands, Ceuta, Melilla: € 15.00
  • United Kingdom: € 15.90
  • United States € 24-39

About changes and returns ...

For any size change, refund for reimbursement, manufacturing failure or order error, the client must fill out This formulary requesting change or return. Once we receive the application, we will contact the client through your email indicating the steps to follow.

If you want to return an article, you have 15 days from the reception of your order.

* In the period of sales and promotions only the amount of the product will be returned, not of the shipping costs.

* The return of the amount in purchases made during the campaign of the genuins Day will be in exchange for product or on gift card.

* No changes or returns of custom products are allowed.

*In the case of product substitutions for changes with price difference, if it is a product that is requested for the change, it has a higher price than the original order, the customer must pay the difference. In the event that the product has a lower value than the original order, the difference will be made by means of a custom customer code, which will be valid from one year from the date it is generated.

Is the size change free?

 If the model you have chosen is not your size, the first change is free in Peninsula, Balearic Islands and Portugal. You can change it for another size, color or model, write to contact@genuins.com and we explain how to do it. For the Canary Islands or International, the expenses of sending the change are assumed by the client.

What happens if there is an error in the order or a manufacturing failure?

 In the event that the product received presents a manufacturing failure or the order is wrong, we replace it without any charge. genuins It will assume the return and shipping costs of the new product.

Who assumes shipping costs if there is a return?

 The client will assume the payment of shipping costs, using the messenger that suits him. We recommend that you hire a shipping service with monitoring of the package, since we do not be responsible for any article that does not reach our offices. The reimbursement will be carried out within a period of between 1 and 15 working days since we received its return in our stores and verify the status of the items returned. Remember that the subscription will be made in the same payment method used in the purchase. In the sales and vacation season, the return period can be extended a little more.

The client takes care of customs expenses.


Link to the ODR platform for online litigation resolution https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES


Where do we manufacture genuins?

Our manufacture is 100% #Madeinspain, in the town of Elche. We also have the granting of the carbon footprint in our products.



Are you blogger, influence or work in the press?

Write us to: Collab@genuins.com



Would you like to sell genuins In your store or being a distributor?

Ask us information at: retail@genuins.com