FAQs
How do I choose my size?
Our sandals, made entirely in Spain, feature a bio insole and an anatomical cork last, adapting to the foot and improving your gait. They might feel different at first, but once you try them, you won't want to take them off!
- We recommend your usual size.
- Leave a small margin (approx. 0.5 cm) in front of and behind the foot.
- Free size exchange available in Spain*, Portugal, Germany, Austria, Belgium, and France. 📌 Except the Canary Islands, Ceuta, and Melilla.
Check out our size guide https://genuins.com/pages/guia-de-tallas-1
This is our selection of products for the care and cleaning of your GENUINS. CLEANING AND CARE OF YOUR GENUINS – Genuins
Take care of your Genuins and keep them like new ✨ https://genuins.com/blogs/news/como-limpiar-tus-genuins
Never use a washing machine. All our insoles are anatomically shaped cork.
Shop quickly and securely with: Card, PayPal, Amazon Pay, Google Pay, Apple Pay, Bizum, bank transfer and Klarna.
- Mainland Spain: 24–48 business hours
- Europe: 3–5 business days
International: 7–10 days. During periods of high demand, shipping may be delayed by 1–2 days.
- Track your order at https://tracking-genuins.outvio.com/es
- Address changes only if the order has not been processed.
Order confirmation: up to 2 hours (check spam). Contact: contact@genuins.com
We want you to be 100% satisfied ✅ We offer free size exchanges in Spain (excluding the Canary Islands, Ceuta, and Melilla), Portugal, Germany, Austria, Belgium, and France. Fill out the form or write to contact@genuins.com, and we'll tell you how to make the exchange.
Changes
- 15 days from delivery
- First size exchange free
- Product in perfect condition (unused, with box and tags)
Returns
- 15 days from delivery
- Handling fee: €5.95 + €2 per extra pair
- Refund to the same payment method within 1–15 business days
- OUTLET and GENUINE DAY campaigns: refund via gift card
Errors or defects
Defective product or incorrect order: we will replace it free of charge.
All GENUINS products are 100% made in Spain, using artisanal and sustainable processes. Quality materials like cork and felt guarantee comfort, durability, and respect for the planet 🌿
- Collaborations and press: collab@genuins.com
- Retail and distribution: retail@genuins.com
