✨We’ve extended our size exchange period until January 8, 2025!✨
Free exchanges in Spain*, Portugal, Germany, Austria, Belgium and France.
Free exchanges in Spain*, Portugal, Germany, Austria, Belgium and France.
*EXCEPT: Canary Islands, Ceuta and Melilla.
The first size exchange is free of charge.
Steps to follow:
- Fill in this form requesting an exchange, we will get back to you as soon as possible.
Exchanges Canary Islands, Ceuta and Melilla.
Steps to follow:
- Fill in this form requesting an exchange, we will answer you as soon as possible.
- You must send us the item you want to change to our offices, in this case the shipping costs will be paid by the customer, we do not accept freight collect shipments. You can use the courier service of your choice, although we recommend that you hire a shipping service with tracking of the package, as we are not responsible if the item does not arrive at our offices.
- Once we have the item here we will send you the item you have ordered.
If you wish to make an exchange, you have 15 calendar days from the delivery of your order. Genuins reserves the right to refuse exchanges communicated or sent after the deadline, or items that are not in the same condition in which they were received: box and item unused, with label and undamaged. If you want to take advantage of the exchange management and include an item for return you can do so, this has a charge of 5.95 € which will be subtracted from the amount of the credit. In the case of product substitutions due to changes with a price difference, if the product requested for the change has a higher price than the original order, the customer must pay the difference. In the event that the product has a lower value than the original order, the difference will be made by means of a personalised code for the customer, which will be valid for one year from the date on which it is generated.
If you wish to make an exchange, you have 15 calendar days from the delivery of your order. Genuins reserves the right to refuse exchanges communicated or sent after the deadline, or items that are not in the same condition in which they were received: box and item unused, with label and undamaged. If you want to take advantage of the exchange management and include an item for return you can do so, this has a charge of 5.95 € which will be subtracted from the amount of the credit. In the case of product substitutions due to changes with a price difference, if the product requested for the change has a higher price than the original order, the customer must pay the difference. In the event that the product has a lower value than the original order, the difference will be made by means of a personalised code for the customer, which will be valid for one year from the date on which it is generated.
Returns in Spain*, Portugal, Germany, Austria, Belgium and France.
*EXCEPT: Canary Islands, Ceuta and Melilla.
If you are going to return the product definitively and you do not wish to use the free exchange service, you must inform us of the return in the form to get our label, this has a cost of 5,95€ that we will deduct from the amount of the refund plus 2€ per pair Extra.
You have 15 calendar days from the delivery of your order. Genuins reserves the right to refuse exchanges and returns communicated or sent after the deadline, or items that are not in the same condition in which they were received: box and item unused, with label and undamaged.
The refund on purchases made during the OUTLET and GENUINS DAY campaigns will be in exchange for a gift card redeemable for a new collection product. The refund will be made within 1 to 15 working days of receipt in our warehouses. The refund will always be made using the same payment method you used to make the purchase. * Only the amount of the product will be refunded, not the shipping costs.
Returns to other countries.
Steps to follow:
- Fill in this form to inform us that you are returning the product.
You have 15 calendar days from the delivery of your order. You must send us the item you want to exchange to our offices, in this case the shipping costs are to be paid by the customer, we do not accept shipments with a charge due. You can use the courier service of your choice, although we recommend that you contract a delivery service with package tracking, as we cannot be held responsible if the item does not arrive at our offices. Genuins reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received: box and item unused, with label and undamaged. The refund will be made within 1 to 15 working days of receipt in our warehouses. The refund will always be made using the same payment method you used to make the purchase. * Only the amount of the product will be refunded, not the shipping costs.
We do not accept returns of outlet and physical shop samples: Genuins Concept Store, Elche.
